Frequently asked questions

What does the grade on an item mean?

A grade is the grading service's call on condition, on that service's own scale. The grader and the grade are on every graded item page. Ungraded items have no grade. They get a condition note that says what the item looks like, flaws included.

Can I check the certification number myself?

Yes, and we'd like you to. Graded item pages list the certification number and link to the grader's lookup page when it has one, so you can confirm the number, the item and the grade before you buy.

When does my order ship?

By the end of the next business day after payment. We email you tracking as soon as the label is made, and the order page keeps the tracking link.

Is my order insured, and will it need a signature?

Orders over a set amount ship insured. Higher-value orders also need a signature, so someone has to be there to take the package. The shipping page lists both amounts. If a signature is a problem, email us before the order ships.

Can I return something?

Ungraded items can be returned within 14 days of delivery, in the condition they arrived in. Graded items are final sale, because the grade and the certification number are published before you buy and you can check them with the grader. The returns page has the full rules and the address to send a return to.

Do you charge sales tax?

If tax applies, it's calculated at checkout from your shipping address and shown before you pay. The total on the payment page is what you're charged. Nothing is added later.

Can I pick up an item in person?

Ask us before you order and we'll tell you if pickup is possible for that item.

How do I ask about a specific item?

Use the "Ask about this item" link on the item page. It sends us the item with your question. You can also email collectorsvaulttrading@gmail.com. Ask for more photos, measurements or anything else you need to decide. We answer during business hours.