Returns and refunds

The Collector's Vault is operated by Collectors Vault Trading LLC.

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Tell us within 14 days of delivery and we will take an eligible item back. Email collectorsvaulttrading@gmail.com with your order number first so we can send return instructions. A package sent back without them can go missing.

Graded and certified items

Graded and certified items are sold as described and all sales are final. The grade, the certification number and the photographs are the description, so check them before you buy. The exception is an item that is not the item described. That is always refundable.

What an eligible return looks like

The item comes back in the condition it left in, in its slab or packaging, packed as carefully as we packed it. Return postage is yours unless the item was not as described or arrived damaged, in which case we pay it.

Items that are not as described, or damaged

Email collectorsvaulttrading@gmail.com within 7 days of delivery with photographs. We pay the return postage and refund the item in full, including the original shipping, or send a replacement when we have one.

How the refund reaches you

Refunds go back to the card that paid. Your bank posts it 5 to 10 business days after the refund is issued, and we can't speed that up.

Cancelling before it ships

Email collectorsvaulttrading@gmail.com before the order ships and we cancel it and refund it in full the same day.

Contact

Collectors Vault Trading LLC
Email: collectorsvaulttrading@gmail.com